Welcome, Everyone, Always
Rob van Vlokhoven is a thought leader on Hostmanship - 'The art of making people feel welcome'. He believes that people who feel like guests take with them an experience of better quality and value. Good Hostmanship can thus evoke not only a feeling of satisfaction, but also feelings of enthusiasm, joy and delight.
The Hostmanship choice therefore is all about seeing the people we meet not just as customers, patients, clients, students, co-workers or colleagues, but as dear guests. This ´guest – host´ type of approach is the starting point for developing a truly welcoming attitude.
Rob hosts around 150 presentations, workshops and creative sessions a year based upon the Hostmanship Philosophy. That makes Rob an expert in inspiring companies to achieve true customer, culture and leadership excellence.